1. Sales made to Rixos hotels are made under the registered account of the Manager and / or Agency that actively sells Rixos hotels, using the "new booking" menu button on the site www.rixosbonus.com next, a "New booking" is created by filling in the appropriate fields. 2. It is important to enter all booking details absolutely correctly (hotel, dates, number of Guests, room type). 3. When a newly entered reservation is "pending", bonus points are blocked on the account, according to the type of room, dates and period of booking in each specific hotel, for further crediting to the account of the program participant. 4. After the guests leave the hotel, the reservation is checked by the hotel reservation Department (for some time) and goes to the "confirmed" status. In this case, the amount of bonus points that were previously blocked is automatically transferred to the program participant's account and ready for use. If the reservation has been turned into a "refusal" status, then the hotel should "comment" on the reason why the reservation was not confirmed. You can also get a detailed explanation at the support address: info@rixosbonus.com 5. A member of the program can spend bonus points in the "Rixos Store" section using accommodation offers, depending on the number of bonus points accumulated. Accommodation booked with bonus points is automatically debited from the member's bonus account. 6. The program participant can monitor and track all applications and accrued points registered under their account: reservations in the "waiting" stage, "confirmed" reservations and reservations with "refusal", the number of" active "and" spent" bonus points. 7. Individual COMP CORPORATE CUSTOMER GROUPS reservations cannot be entered into the system. 8. The validity period of bonus points is 24 months.